Security and FullColumn support access

FullColumn's support team can only see inside your salon when you let them in. Settings → Security is where you allow it for a few days, take it back, and see every time support signed in and why.

#Who can manage support access

Settings → Security needs the permission "Let FullColumn support sign in to help". Owners have it; managers don't unless an owner gives it to them. On a Front desk device it asks for your password first.

#Letting FullColumn support sign in

When you've asked FullColumn for help and they need to look at your salon:

1. Open Settings → Security.
2. Under FullColumn support access, choose how long next to Let FullColumn support sign in for: 1, 3, 7, 14 or 30 days.
3. Choose Allow.

The page then says "FullColumn support can sign in until (date and time)", and who allowed it. Allowing it again replaces the time you gave before, counting from now.

#What FullColumn support can and can't do

While you allow it, someone from FullColumn support can sign in to your salon to help. Each time:

• They sign in as FullColumn support, with a one-time link. They never see or use your password, and support has no PIN.
• They stay signed in for an hour at most, and never past the end of the time you allowed.
• They can see and change what a manager can, so changes they make show as made by FullColumn support.
• They're never on the calendar or in your team list, and they don't count towards your plan.

Support can never:

• manage your team, permissions, PINs or shared devices,
• connect Stripe or change payment and SMS settings,
• change your FullColumn plan or billing,
• charge saved cards, give refunds, or change clients' account credit,
• see pay and commission,
• download a copy of your salon's data,
• see the activity log,
• let anyone else in, or allow themselves more time.

#Stopping support access

Choose Stop access now, then Stop access to confirm. If FullColumn support is signed in, they're signed out straight away, and any sign-in link not used yet stops working. Access also ends by itself at the time you chose.

#Seeing when support signed in

Support sign-ins lists each time someone from FullColumn signed in to your salon: when, their name and email, and the reason they gave. It says "FullColumn support hasn't signed in" until they have.

When access was allowed lists the times support access was given, by whom, until when, and when it was stopped early and by whom.

#Other ways to keep your salon secure

• Two-step sign-in: a code from an app on your phone as well as your password. Turn it on in Settings → My account, and require it for managers in Settings → Team & roster. See two-step sign-in.
• Passkeys: sign in with Face ID, a fingerprint or a device's screen lock instead, which counts as two-step sign-in. Each person adds their own in Settings → My account. See signing in with a passkey.
• Permissions: give each person only what they need, like hiding clients' phone numbers or holding back refunds. See roles and permissions.
• Shared devices: the front desk iPad signs in with PINs and keeps refunds, settings and exports behind each person's password. See shared devices, PINs and Front desk.
• Everyone chooses their own password, from a link in their email. Nobody sets one for someone else. See signing in.
• Changing your password in Settings → My account signs you out on every other device.

#Common questions

#Can FullColumn see my salon without my permission?

No. FullColumn support can only open your salon while an owner (or someone they've given the permission to) allows it in Settings → Security, and every time they do is listed there.

#Does FullColumn support see my clients' details?

While you allow access, support can see what a manager can, which includes your clients, so they can help with your problem. They can't download a copy of your data.

#Can I see what support changed?

Changes support makes are recorded like anyone's, as made by FullColumn support. Settings → Activity log shows them all: choose FullColumn support in its first list (the activity log). An appointment's history shows who changed it too.

#Does support access still work if my plan has ended?

Yes. You can still let support in, and stop it, while your salon is read only.