Reports

Takings, bookings, clients, marketing and stock, team performance, targets and pay.

• Reports: what each tab shows, choosing dates and downloading

  Find your way around Reports in FullColumn: what each tab shows, who can see it, choosing the dates, comparing periods and downloading spreadsheets.

• Takings, revenue and money in: the Overview report

  What the Overview report's revenue, takings, tips, tax, gift vouchers, money in by method, account credit, discounts and appointment figures count.

• Reports for your accountant: GST summary and transactions

  The Accounts report gives your accountant revenue, money in by method, the GST (tax) summary by month for your BAS, and every transaction as a spreadsheet.

• Team performance: takings, rebooking and retention by stylist

  See each team member's takings, clients, rebooking rate, retention, average spend, retail attachment and utilisation, compared with the period before.

• Setting targets for your team

  Give each team member monthly or weekly targets for service and retail takings, new clients, average spend and rebooking, and see who's on track.

• My performance: your own takings, targets and pay

  Stylists can see their own takings, clients, rebooking rate, targets, commission and tips on My performance, and nobody else's.

• Pay and commission report: working out what to pay your team

  The Pay report works out each team member's commission, tips and hours for any dates, takes back voided sales, and downloads a spreadsheet for payroll.

• Clients report: new clients, top clients and who hasn't been back

  See how many clients came in, how many were new, how many new clients came back within 90 days, your top-spending clients and lapsed clients to win back.

• Bookings report: cancellations, no-shows and busiest times

  See booked value and time ahead, cancellations, late cancellations and no-shows and what they cost, how bookings were made, and your busiest times.

• Marketing report: what your campaigns brought in

  See how many marketing texts and emails went out, how many clients booked within 14 days of getting one, and what those bookings are worth.

• Feedback report: what clients said after their visit

  Shows how many clients were asked for feedback and answered, how each question was answered, average ratings, Net Promoter Score and the latest responses.

• Stock report: stock value, low stock, product sales and margins

  See what your retail stock is worth at cost and retail, what's low or needs a count, what sold and its margin, and how each product's stock moved.

• Why numbers differ between reports

  Why takings, revenue, rebooking, new clients and averages can differ between the Overview, Team performance, Pay, Clients and other reports, and which to use.