Giving a discount at checkout

Discounts take money off a sale at checkout: off one item, or off the whole sale. Each can have a reason, like Birthday or Staff, which is saved with the sale, printed on the receipt and counted in reports.

#Discounting one item

1. On the item, press Item options (the ⋯ button), then Discount.
2. Under Amount off, or a percentage like 10%, type an amount (15) or a percentage (10%). The hint shows what comes off and what's left to pay.
3. Choose a Reason if you have discount reasons.
4. Press Apply.

The discount shows under the item in green. Tap it to take it off. An item can't be discounted below zero.

#Discounting the whole sale

1. Press + Add discount under the subtotal.
2. Choose Percent or Amount.
   • Percent: tap 10%, 15%, 20%, 25% or 50%, or type another under Other % (up to 100%).
   • Amount: type the dollars off.
3. Choose a Reason if you have discount reasons.
4. Press Apply.

When your salon has no discount reasons, tapping a percentage applies it straight away.

A whole-sale discount comes off after any item discounts, and never more than the subtotal. Tax is worked out on what's left, and a tip is added after it, so the tip isn't discounted. Tap the green Discount line to take it off.

When one sale pays for several people's appointments, the whole-sale discount is shared between them in proportion to what each had.

#Discount reasons at checkout

Discount reasons are your own list, like Birthday, Staff, Complaint or Model, set up in checkout settings. At checkout they show as buttons under Reason: tap one to choose it, and tap it again to clear it (unless every discount needs a reason).

If your salon has turned on Every discount needs a reason, the sale can't be completed until each discount has one. A discount still waiting shows Choose a reason in red, and the payment panel says "Choose a reason for each discount before finishing the sale."

The reason is printed beside the discount on the receipt, and Reports break discounts down by reason.

#Using a promo code at checkout

Promo codes are discounts your clients can use. At checkout:

• Booked online with a code: the sale shows Promo code SPRING20 (booked online) and each service keeps the discount it was booked with. Anything you add at checkout that the code covers gets it too.
• Entering a code at the desk: press + Promo code, type it and press Apply. FullColumn checks it's on, not used up and that this client may use it, then shows what it takes off.

A few rules:

• One code a sale. If you add someone else's appointment that was booked with a different code, it can't come along: check them out on their own to keep it.
• A code for new clients, or once per client, is checked again if you change who's paying, and comes off if it no longer applies.
• If a code doesn't cover anything on the sale, or the sale is under its minimum spend, checkout says why. Take it off, or add what it's for.
• Giving an item a discount of your own replaces the code's discount on that item.
• Tap the code to take it off the sale.

A promo code's discount doesn't need the Give discounts permission: the code itself is the permission.

#Who can give discounts

Discounting needs the Give discounts permission. Staff have it by default, and so do managers and owners. It also works on a Front desk device.

• Without it, completing a discounted sale is refused with "You don't have permission to do that (give discounts)."
• Discounting a sale that includes a gift voucher also needs Issue, edit and void gift vouchers, since a discounted voucher is worth more than was paid for it.

Owners can change who has which permission: see roles and permissions.

#How discounts show on receipts and reports

• On the receipt, a discounted item shows what came off and why, like "$15.00 off · Birthday", and a whole-sale discount shows as its own line with its reason.
• A promo code's discount has the code as its reason, like "Promo code SPRING20".
• Reports count discounts by reason: see reports.

#Common questions

#Can I take a discount off after applying it?

Yes. Tap the green discount line, on the item or under the subtotal, to remove it.

#Why can't I finish the sale after adding a discount?

Your salon asks for a reason on every discount. Choose one under Reason, or tap Choose a reason on the item.

#Can I discount a gift voucher?

Only if you have both Give discounts and Issue, edit and void gift vouchers.

#What's the difference between a discount and changing the price?

A discount is recorded as money off, with a reason, and shows on the receipt and in reports. Changing an item's price just changes what it costs on this sale.