Suggesting add-ons when clients book online

An add-on is a service your booking page suggests once a client has picked another one: "Add to your Full head colour?" with a toner or a bond treatment beside it. One tap adds it to their booking. It's an easy way to sell the extras your stylists would suggest in the chair.

#How add-ons work

An add-on is an ordinary service on your menu, with its own price, time and stylists. You choose which services it's suggested with. When a client picks one of those on your booking page, the add-on appears under it, ready to add with one tap.

Add-ons are only suggested online. At the desk you book it like any other service.

#Setting up an add-on

1. Open Settings → Services and click the service you want to suggest, like "Toner / gloss".
2. Under Suggest as an add-on, open Choose services… and pick each service it goes with. All colour services (for any category) adds the whole category at once.
3. Choose Save.

The service shows an Add-on badge in your menu. To stop suggesting it with one service, choose the × on that service's name under Suggest as an add-on, then Save.

Setting up add-ons needs "Edit services and prices". Owners have every permission.

#What clients see when they book an add-on

• Once a client picks a service, "Add to your [service]?" appears under it, listing its add-ons with their time and price.
• Tapping one adds it (it shows a tick) and tapping again takes it off.
• The add-on is booked straight after the service it was suggested with: a toner right after the colour, before the cut.
• A bundle gets the add-ons of all its services, under "Add to your [bundle]?".
• If the client takes the main service off, its add-ons come off too.

Each add-on counts towards the most services a client can book at once (see online booking rules). Its time and price are its own (a range when they differ between stylists), with tax added if your prices are set before tax.

#When an add-on doesn't show online

An add-on is only suggested when it could be booked:

• Bookable online is on for both the add-on and the service it goes with. If the add-on isn't, its editor says "Turn on “Bookable online” so clients can see the suggestion."
• Someone who's bookable online does it.
• For a special, it's offered on a day within how far ahead clients can book.
• The client hasn't already picked it as a service of its own.

#Ideas for add-ons

• A toner or gloss with any colour or foils.
• A bond repair treatment with colour, or with a cut and blow-dry.
• A fringe trim with a blow-dry.
• A scalp treatment or head massage with a cut.

#Common questions

#Can an add-on be suggested with a whole category?

Yes. In Choose services…, pick All [category] services, like All colour services. Services you add to that category later aren't included until you add them too.

#Can I offer an add-on at a lower price than booking it on its own?

No. An add-on is the same service with the same price. For a deal on several services together, make a bundle with its own price.

#Do add-ons show when I book at the desk?

No. Suggestions are for your booking page. At the desk, add the service to the appointment as usual.

#Can a service be an add-on and a normal service at the same time?

Yes. Clients can still book it on its own from your menu, and it's suggested as an add-on with the services you chose.